Telemark Ridge Lodge Privacy and Data Protection Policy

Updated 11, September, 2019

Privacy & Data Protection

Online Privacy Policy

 

Telemark Ridge Lodge (the “Company”) respects the privacy concerns of the users of its website, telemarkridge.com and the services provided therein (the “Site”). The Company thus provides this privacy statement to explain what information is gathered during a visit to the Site and how such information may be used.

 

Use of Information: As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Site. However, certain non-personal information is recorded by the standard operation of the Company’s internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience.

 

The Site’s various mailing lists, downloads, special offers, contests, registration forms, and surveys may request that you give us contact information such as your name, mailing and/or e-mail address, demographic information such as your age and gender, and personal preference information such as your preferred software and interests. Information submitted at the time of submission will be used by the Company only as necessary for our legitimate business interests, including without limitation the improvement of our products, services and the contents of the Site. The Company may also share such information with our business and promotional partners to further those interests. Personally identifiable information is never sold or leased to any third parties. With your permission, we may use your contact information to send you information about our company and products. You may always opt-out of receiving future mailings as provided below. The Company does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by a user.

The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Site, or anyone else that could be harmed by such activities.

 

Children Age 13 and Under:

 

The Company recognizes the special obligation to protect personally identifiable information obtained from children age 13 and under.

AS SUCH, IF YOU ARE 13 YEARS OLD OR YOUNGER, THE COMPANY REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY.

 

If the Company discovers that a child age 13 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from our records.

 

The Company nonetheless encourages parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:

  1. Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.
  2. Know the sites your kids are visiting and which sites are appropriate.
  3. Look for Website privacy policies. Know how your child’s information is treated.
  4. Check out the FTC’s site for more tips on protecting children's privacy online

 

Use of Cookies: Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Site, and do not transfer any personal information to any other party. Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.

 

Company uses the following cookies on the Site:

 

Cookie

Name

Purpose

Kartra

Kartra session cookie

Tracks your active admin session so you don't need to re-login

 

Kartra affiliate token

Tracks which affiliate has referred an offer purchase

 

Admin bar hidden

Tracks whether the user wishes their admin previewing bar to be hidden

 

Malware/Spyware/Viruses: Neither the Company nor the Site 

knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.

 

Links to External Sites: The Company is not responsible for the content or practices of third party websites that may be linked to the Site.

The Company is also not responsible for any information that you might share with such linked websites. You should refer to each website’s respective privacy policy and practices prior to disclosing any information.

 

Contact Information for Complaints or Concerns: If you have any complaints or concerns about the Company or about this privacy statement, please contact:

 

Via email: info@telemarkridge.com

or

Via regular mail: Telemark Ridge Lodge and Wellness Retreat

Information provided by you via general e-mail inquiries to the Company such as your e-mail address is used only to respond to your inquiries in the ordinary course of business, and is never shared with third parties.

 

Security: Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, The Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to the Company, you accept that you do so at your own risk.

 

\Your Acceptance of These Terms: By using the Site, you accept the policies and restrictions set forth in this Online Privacy Policy. If you do not agree to this policy, please do not use the Site. This Online Privacy Policy may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Online Privacy Policy to which you are bound.

 

Data Protection Policy

The persons collecting data are:  Jennifer Cramer Lewis and Tom Lewis, Telemark Ridge Lodge and Wellness Retreat

 

WHAT DATA DO WE STORE?

 

We store all of the data that we need in order to maintain my relationships with customers and clients. This data ranges from records including full name, e-mail address and country, to more extensive records that include full name, telephone number, e-mail address, home and work address, as well as details of dependents.

 

For tax purposes, if you book a room or a service, I will store your tax or VAT identification number and all of the data that I need to issue a correct invoice in all of the jurisdictions in which I operate.

 

I may store both your shipping address, for product delivery, and your billing address, which can be used to verify credit card payments or other methods of payment.

 

WHY DO I STORE YOUR DATA?

 

I store your data in order to provide the services that I offer for free and to fulfill my contractual undertakings with my customers and clients.

Personal data is stored to be able to send you information, free samples, products and to register you for stays and services at Telemark Ridge Lodge and Wellness Retreat

 

WHO HAS ACCESS TO YOUR DATA?

 

My team and I have access to your data to be able to fulfill our contractual agreements with our customers and clients. My team may include my communications and marketing team, my event organizers and my administrative staff. 

In addition, outsourcing work on specialist tasks within IT and accounting, for example, sometimes requires me to grant consultants access to your data whenever and wherever this is required to fulfill my legal obligations towards official authorities or to develop and improve my services.

 

In addition: AirBnB, Expedia and Booking com will have access to whatever data you share with them, Telemark Ridge Lodge does not have access to what data is shared with these separate entities. 

 

DO I SHARE YOUR DATA?

 

No, your data is never shared with any other entities or persons not stated in this policy. 

 

 

HOW LONG IS THE DATA STORED?

 

I keep the data stored as long as…

- I have a relationship with you as a customer, client or interested party
- I am legally obliged to for tax purposes

- until you unsubscribe or ask me to delete your information

 

WHAT DATA PROTECTION RIGHTS DO YOU HAVE AS A CUSTOMER?

 

As a customer, you have the right to…

- manage your e-mail or paid subscription
- correct any and all information I have stored
- request details of the data I have stored regarding you
- request deletion or limitation of your stored data.

If you would like to update, change or amend your data, please let me know by contacting me at this e-mail address: info@telemarkridge.com

If you would like to be deleted from my database, please contact me here: info@telemarkridge.com

 

ARE CUSTOMERS OBLIGED TO PROVIDE THEIR DATA?

 

Yes, as a customer or client, you must provide the data I need to be able to fulfill my contractual obligations within the various services I offer.

Depending on what you are requesting from me, I will ask you to provide information that may range from your full name, e-mail address and country to more extensive details including full name, telephone number, e-mail address, home and work address, as well as details of dependents.

 

COOKIES, PROFILING AND AUTOMATION 

 

I use cookies to make my website workable and user-friendly, A pop up will appear the first time you visit my site, saying that I use cookies and that, by continuing, you agree to me placing cookies on your computer. In the process, a cookie will be placed on your computer so that you will not see the pop-up every time you visit the website.

I do not perform any form of automated profiling. Sometimes I will check what services a client may be interested in based on his/her previous choices of classes or products.

I do not share your data or sell it to any external agencies. 

 

WHERE DO I STORE YOUR DATA?

 

I use multiple systems for storing your data to fulfill my contractual agreements with customers and clients.

In general, information is stored in cloud services and on computers in the country of my residence, the United States of America, the European Union and Australia.

 

HOW DO I PROTECT YOUR DATA?

 

Telemark Ridge staff, contractors and the external agencies with whom I work have all signed NDAs (Non-Disclosure Agreements). They have also been trained in data protection.

The stored data can only be accessed through security-protected entry points by users with permission to access the information.

 

 

 

 

Telemark Ridge Lodge and Wellness Retreat is located in Canada

 

Address is: 677 Cypress Drive, Coldstream, BC Canada V1B3Y5

 

Phone number is 604-728-2405 or 778-846-1554 or 236-426-0355